In this section, we provide answers to the most commonly asked questions about advanced medical massage therapy. We hope you enjoy the information and share it with others. If you do not find what you are looking for, don't hesitate to get in touch.
What I should bring with me?
Ideally, you should come wearing athletic and comfortable clothing. If applicable, get a prescription from your doctor for massage therapy and bring along any x-rays and/or medical
reports you have. The more we know about your diagnosis, the better we can serve you. For example, if you have a bulging disc, which disc and what size bulge?
Please print and complete the health history form and bring it with you. This ensures you have all your health information handy at time of completion. It’s two pages ending with information and a signature section. You may also print and complete the body awareness chart--three pages total. Click here to access forms when you scroll down to the bottom of the page. Please call us if you need to make other arrangements.
How can I get the most from appointments?
Be sure to hydrate well--especially before and after treatments. Even if you think you hydrate well, please read the hydration article listed on our Boosters & Self-Care page.
Add at least 30 – 60 minutes to the end of your first appointment to allow for margin for processing your intake and customized care. At RBT, we recognized the body has its own time for release, so we always allow time for optimal release. Each visit, be prepared to give your body the additional time it may need to reach your health goals.
Customized sessions typically provide an option to extend at the cost per minute. We discern muscle release indicators dictating treatment protocols as the session proceeds. When appropriate, your therapist will give you a choice of continuing the detailed treatment targeting specific stubborn muscles for full release or general protocols what will give partial release and keep within the exact treatment time booked. First time sessions are more likely to need time extensions. The body responds more quickly once it becomes accustomed treatments with timely follow-up sessions. This will allow shorter sessions building on results.
Even with medical massage clients, the first visit will include a therapeutic massage. From this, your customized treatment plan will be developed to deliver the quickest most stable results. Some first-time visits will require additional time for further evaluation of more complex conditions.
Office Location and Access
Please text your therapist when you are parking so we will be on the lookout for you. We are typically running perfectly on-time. You will be received at your appointment’s start time. If you arrive early, there may be a wait.
How is my modesty protected?
We care for all our clients with the utmost professionalism. We always use proper draping techniques for the best interest of clients and therapists.
What if I must cancel/reschedule my appointment?
We understand that unpredictable circumstances can arise. We require 48 hours notice on your first visit due to the larger block of time and the pre-appointment preparations associated with a first visit.
Standard visits require only 24 hours cancelation notice. If you have a situation where you are unsure of your schedule, we will work with you to accommodate if you let us know at the time of booking.
Cancel with adequate notice, to avoid paying the full amount of your visit. Phone calls (no texts or emails) are required for cancelations.
How can we determine if I'm responding well to treatment?
In the typical medical massage protocol, the body will show progress by session three.
What if my primary area of concern is better, but new areas of pain manifest? Does this a result of the treatment?
This is typically attributed to the Gate Control Theory of Pain. In laymen's terms, the brain is limited in the amount of information it can process. Once the most prominent pain is eliminated, the brain is now free to discern other areas.
Science buffs may like a more detailed explanation as presented in Dr. Ross Turchaninov's article on the topic: https://www.scienceofmassage.com/2014/08/how-massage-therapy-heals-the-body-part-iv/
What forms of payment do you accept?
Local checks, all major credit cards, or cash payments that are exact. We don't keep change in the office. Our preferred payment method is local checks.
How much do you charge?
Client care is 100% customized. Different conditions have different protocols and participation in self-care can greatly reduce your costs. We provide a complimentary 15-minute getting to know you consult.* That will allow us to discuss your personal requirements with a general understanding. You will have the opportunity to better understand the medical massage treatments and lifestyle support programs that deliver life-changing results for so many.
Even people with ongoing conditions like scoliosis will require less frequency in their maintenance. We are committed to helping you achieve the most autonomy possible. True maintenance means you are pain and tension free at the start of your maintenance session. Review our scoliosis tab for an example of the quality support we offer for all irreversible conditions.
Most conditions are resolved within four to six treatments. This helps you save time as well as money.
Do you provide a payment plan?
Interest-free for 15 or 21-month options are available for those who qualify.
Does medical insurance cover medical massage?
Some health savings accounts cover medical massage even without a script from a physician. Some medical insurance policies cover massage in limited circumstances or through their flex plans. Contact your third-party payer for details.
Self-Pay for Medical Massage vs Co-pay for other medical options covered by medical insurance: Total cost less with self-pay for advanced medical massage is often less than total cost of co-pays.
Frequently, massage clinicians can resolve pain issues more quickly than care providers who take insurance as we are able to treat clients with treatment protocols dictated by our assessment of your soft tissue rather than mandates set by third-party payers. Example, Dr. Barry Kaplan received physical therapy and surgery for plantar fasciitis without resolving pain. He had suffered for two years; medical massage resolved the pain in two weeks! If he had started with advanced medical massages, he would have saved a lot of time and money.
Why is it that most medical insurance companies do not cover medical massage?
The massage industry in the USA does not have a national standardization process in place. We are one of the few that provide quick and stable results.
* Complimentary 20-minute consults are given when requested prior to the initial office visit. It provides general information common to the condition in question. Consults do NOT include full health histories and/or clinical evaluations.
Why aren't prices listed on this website?
Every treatment plan is customized. On request, we provide a brief complimentary consultation to address your questions including the investment required for your particular care plan.
May I get treated without an appointment?
Treatments are by appointment only. If you book an hour, you get a full hour of treatment. Please remember to allow flex-time to accommodate updating the clinician on your progress and to receive self-care tips or reviews each session.
How does medical massage fit with physical therapy?
"Which came first – the chicken or the egg? This is the never-ending story of the relationship between Medical Massage and Physical Therapy (PT). Put another way, what is the current protocol for treatment of patients with somatic pain?
A typical initial visit to a primary care physician ends up with pain medication and muscle relaxant prescriptions. The next step is PT. A minority of PTs have already realized that the correct application of manual therapy and Medical Massage techniques is a priceless tool of somatic rehabilitation. They apply time-consuming therapies themselves or hire a correctly trained massage therapist. However, for the majority of PTs the treatment protocol is a combination of exercises, ice/hot application, and various electric therapies. If conducted at all, massage is a very small part of the session.
In clinical reality, the egg is the application of Medical Massage that allows the practitioner to rehabilitate soft tissues. Medical exercises are chicken which must be used later to stabilize the clinical effect achieved by Medical Massage. During this time other modalities such as electric therapy and ice/hot application can be used as supportive therapy." (Dr. Ross Turchaninov, Introduction to Science of Massage article Medical Massage VS. Physical Therapy)
How logical! Massage helps to restore muscles and other soft tissue. Until they are restored, they are not functioning well enough for optimal effectiveness in exercise programs. Too often we get people who have been to the PT, but find the exercises too painful to endure. After their pain is resolved, then they can do exercises to stabilize the results of the massage treatments.
What is Fascia?
How does it contribute to chronic pain? It's a common question bc it's a common problem that can cause pain, neuropathy, and joint damage.
At Restored by Touch, we use gentle techniques to target every layer of soft tissue. This eliminates the harmful changes in the soft tissue resulting from trauma, chronic overload or irritation nerves.
Most people interpret these changes as tight muscles. Problems in the soft tissue can cause irreversible problems if left untreated. A few examples include torn muscles, stress fractures of bones, tendonitis and bone spurs.
Some common conditions include plantar fasciitis (PF) and shin splints (SS). The origin of PF is NOT where the pain is felt. It's typically a simple fix when treated early. It comes from further up the body towards the head. Thus the importance of evaluating tissues to determine which areas are involved.
Shin splints are one example of how the tissue pulls away from the bones. It's common for runners, but with good self-care, it's totally avoidable. If caught early, it's easily reversible.
See more wonders of fascia and the impact of hydration in this video.
Unexplained Chronic Pain
Chronic pain resulting from: Migraine Type Headaches (80% resolve completely)
Forward head posture
Unexplained chronic Pain
Osteoarthritis (Yes, knees)
Foot Drop Gait